📄️ Troubleshooting
Running into something not working as expected? Start here. This section covers the most common issues and how to resolve them. If you don't find your answer, see How to submit a help request.
📄️ How to submit a help request
Questions or trouble? Don't hesitate to get in touch — here's how to reach us and what to include so we can help fast.
📄️ Regaining access to Disco if you're on Shopify
Lost access to your Disco account? If your store is on Shopify, this walks you through reinstalling Disco and relinking your existing account. Note review and activation.
📄️ One account, two sides — switching between DiscoAds and DiscoOffers
Every Disco account has both sides built in: advertise with DiscoAds (acquire customers across the network) and earn with DiscoOffers (monetize your own post-purchase pages). You don't need separate accounts — you switch views inside the platform.
📄️ Cancelling your account
Need to stop using Disco? This covers how to cancel — for both advertisers (DiscoAds) and publishers (DiscoOffers) — plus a lighter option if you only need a break.
📄️ Glossary
Plain-language definitions of the terms you'll see across Disco, including every metric in your reporting and how it's calculated.