Troubleshooting
Running into something not working as expected? Start here. This section covers the most common issues and how to resolve them. If you don't find your answer, see How to submit a help request.
Common issues
- Offers or ads aren't showing — check the basics first: your placement is published, your account and offer aren't paused, and the shopper fits your targeting (geo and eligibility). If all of that checks out, submit a help request.
- Dashboard or reporting looks off — refresh first, and remember conversions can take up to ~30 minutes to appear. If the numbers still look wrong, contact your CSM.
- A conversion didn't track — see Testing your conversion tracking; remember conversions can take up to ~30 minutes to appear.
- Clicks in Disco don't match Google Analytics — GA sometimes misses clicks, and UTM issues can break attribution. Contact your CSM and we'll help reconcile the discrepancy.
Reporting a script error
If something on the page is broken, capturing the details helps us fix it fast — include the page URL, a screenshot, and any error text you see, then submit a help request.