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How to submit a help request

Questions or trouble? Don't hesitate to get in touch — here's how to reach us and what to include so we can help fast.

Where to send requests​

We have three primary means of contact:

  1. In-platform chat — click the chat button in the bottom right corner of your Disco dashboard and our Resident Disco AI DJ can get you the help you need.
  2. Support request form — submit a request.
  3. Email — support@disconetwork.com.

What to include in help requests​

When in doubt, more detail is always better. At a baseline, be sure to include:

  • Links to any places, items, etc. you're referencing in your question
  • Screenshots for any pertinent visual effects mentioned
  • If you're having an issue, a detailed description of:
    • Steps to reproduce the issue
    • What you expected to happen
    • What actually happened